Shipping, Returns & Refunds
Shipping & Products
All our products are made to order and will be delivered within 10-15 working days.
Rural addresses may take longer depending on courier schedule in your area.
The following products are $45.00 New Zealand Wide:
- Glass Art
- Magnetic Organisers
Posters/Decals/Hangers - $20.00 New Zealand wide
DIY Splashbacks- $60.00 New Zealand wide
Posters/ Art Decals – All decal products are printed on a matte finish removable/ reusable product that won’t damage your wall when you remove it. They can be applied to any painted or glass surface.
Glass Art – All glass art is supplied using 5mm toughened glass. Order your wall hanging system separately for you to install yourself .
Mirrors – All mirrors are frameless and produced to order using 5mm glass. You can purchase a mirror hanger separately.
Magnetic Organisers – All magnetic organisers are supplied on 5mm toughened glass. You can purchase your wall hanging system separately for you to install yourself.
Vinyl Cut Names – All vinyl cut names are cut using an air release film making it easy for you to install and are supplied with application instructions.
Returns & Refunds
If you wish to return your purchase to the InteriorWorx due to unsuitability for a refund or exchange you need to contact us advising us of the situation and you may return it within 14 days. Items returned due to unsuitability requiring a refund MUST be in unopened and unused condition and have all the original packaging and labelling intact so we are able to resell the item. You must include the original documentation received with the order. We will fully refund the price of the goods minus the original freight cost. Return of the goods is at your cost. If you are able to return the goods in person we will endeavour to make the exchange or refund immediately but in some cases this may not be possible.
Damaged or Faulty Goods
For any product supplied by us that is faulty or that has suffered damage in transit InteriorWorx will provide sufficient courier tickets to have the product returned. Please contact us immediately in the unfortunate situation that this may have occurred so we can arrange to get the product/s returned for assessment. Please include the original documentation received with the order. Once the product has been received we will assess the goods to ensure they meet the return criteria. Items that are damaged or faulty due to misuse by the purchaser or other person will not qualify for a refund or free replacement. If there is an issue with this we will contact you to discuss the problem.
For any product supplied that is faulty or that has suffered damage in transit you will be offered the choice of a refund or free replacement. If you choose a replacement it will be dispatched free of charge to you as soon as possible once the faulty or damaged product has been returned to us. If there are any out of stocks preventing us from providing a replacement we will contact you to discuss your preferred solution which can include a refund
If you choose a refund it will be processed within 10 days upon receiving the goods at InteriorWorx.
We package all our deliveries carefully to minimise the possibility of any damage in transit occurring but should this occur we apologise for any inconvenience. When receiving delivery of goods please carefully check your delivery for any signs of external or internal damage and if you are unsure please DO NOT SIGN or accept delivery. It is then the courier`s responsibility to return the goods to us.
You need to notify us at InteriorWorx by phone 09 263 0500 or email firstname.lastname@example.org within 48 hours of receiving the delivery if there has been any damage in transit that was not evident when the delivery was received.
Please repack any goods to be returned carefully to avoid any damage in transit.
Please address any returns to,
Returns, InteriorWorx, Unit D, 138 Plunket Avenue, Manukau, Auckland
Items we are unable to refund or exchange include,
Products that have been specially ordered in or customised.
- Items that are missing their original packaging, labelling or have been opened or used and are therefore unable to be resold.